Fed Govt launches revised PTAD service charter

September 4, 2025 by Nduka Chiejina, Abuja

The Federal Government has unveiled the revised Service Charter of the Pension Transitional Arrangement Directorate (PTAD).

This introduces a new framework aimed at improving service delivery and strengthening accountability in the pension system.

The revised document, themed “Renewed Commitment to Service Excellence,” sets out clear service standards designed to provide quicker, more reliable, and people-centred services to pensioners across the country.

It also focuses on four key areas: performance metrics, quality commitment, stakeholder feedback, and clarity of access.

A statement from the Ministry of Finance described the development as a major step in the government’s ongoing pension reforms. “As the Federal Government continues to prioritize pension reforms, this revised Service Charter marks a significant step towards enhancing the lives of Nigeria’s senior citizens,” the statement noted.

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Speaking at the launch in Abuja on Wednesday, the Minister of State for Finance, Dr. Doris Uzoka-Anite, said the Service Charter goes beyond a technical document, describing it as a social contract that puts the welfare of retirees at the centre of government action.

 “The Service Charter is more than a document – it is a social contract that places pensioners’ welfare and public trust at the heart of service delivery. With President Bola Ahmed Tinubu’s recent approval for a bond programme in excess of N800 billion to clear outstanding pension liabilities, we are taking decisive steps to ensure retirees are paid promptly and treated with dignity,” Dr. Uzoka-Anite said.

The Minister commended PTAD’s management and staff for updating and expanding the Charter to reflect current realities, adding that the initiative aligns with President Tinubu’s Renewed Hope Agenda. “Together, we must build a pension system that guarantees fairness, reliability, and peace of mind for every pensioner,” she said.

PTAD’s Executive Secretary, Mrs. Tolulope Odunaiya, described the revised Charter as a covenant between the agency and pensioners, establishing PTAD’s obligations and accountability framework. According to her, the document represents a renewed drive to entrench professionalism and efficiency in pension administration.

Stakeholders present at the launch, including representatives of the National Pension Commission (PenCom), SERVICOM, and the Public Complaints Commission, commended the initiative and urged PTAD to ensure robust implementation so that pensioners can fully benefit from the reforms.

The Federal Government said the initiative reflects its broader commitment to pension reforms and to ensuring that Nigeria’s senior citizens enjoy a more transparent, reliable, and humane pension administration system.

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